Frequently Asked Questions

How long before I can start servicing a client program?

Upon successful completion of the registration process, your next step will be to enroll in the client certification course of your choice. Client courses may take as little as three weeks or as long as eight weeks to complete depending on the project selected.

What are the steps of the registration process?

Registration is a multi-step process that starts with completing a simple 5 minute profile. The company registration process is slightly different than registering as an agent working for a company.

How Can I Find a Call Center Company to Work For?

 Before agreeing to work for a particular company, be clear on the details, requirements and expectations of the business owner. Arise does not endorse or recommend any one call center using its platform. It is your responsibility to decide whether your association with a particular call center is right for you. These companies are in no way affiliated with or controlled by Arise and Arise does not assume any legal liability or responsibility for the acts or omissions of such companies. Arise encourages you to do your due diligence and background research before you begin work for any company.

What should I do if I will be on vacation for some of the days of a client opportunity class?

Unfortunately, 100% attendance is required. Try to find an opportunity that you will be able to attend every session.

Advantage Works/ Arise Learning Center 

http://www.arise.com/resources/blog/customer-service-frustrations-series-email-response-times

Has Retail innovation stalled?

http://www.arise.com/resources/blog/has-retailer-innovation-stalled

Healthcare industry 

http://www.arise.com/resources/white-papers/healthcare-solutions-whitepaper

Energy- Utilities Solution

http://www.arise.com/resources/white-papers/energy-utilities-solutions-whitepaper

What is an Opportunity Announcement?

An Opportunity Announcement is a document that contains all the information you need to determine if your company, or your agents, would like to provide call center services for a particular client program. Details about the client, call types, additional equipment requirements, service revenue, certification course schedules and certification requirements are in this document. It is critical that you read Opportunity Announcements thoroughly before expressing interest in a client program. Opportunity Announcements can only be accessed after the registration process is complete

How long before I can start servicing a client program?

Upon successful completion of the registration process, your next step will be to enroll in the client certification course of your choice. Client courses may take as little as three weeks or as long as eight weeks to complete depending on the project selected.