AGENTS ARE RESPONSIBLE FOR SELF-LEARNING CERTIFICATION COURSE TRAINING FEE. FEES ARE THE CLIENTS DISCRETION NOT AWCC OR ARISE. IN ORDER FOR YOU TO WORK ON THERE ACCOUNTS, YOU PAY FOR A SELF-LEARNING TRAINING COURSE TO BECOME CERTIFIED.
The following schedule applies for all cancellations:
No refund requests will be honored after a call center has enrolled an agent in a certification course.
Once enrolled, fees paid cannot be transferred between opportunities.
No refunds will be given if the agent is not able to complete certification or fails to certify.
Arise Cancellation Policy
Arise reserves the right to cancel any certification course or any course meeting for any reason at any time. For courses cancelled by Arise, all certification fees will be refunded. Every effort will be made to reschedule a course meeting.
It is expected that the agents enrolled in a client certification course will attend as scheduled, perform their own work on all assignments and take exams with honor, integrity, and professionalism. Arise has a zero tolerance for cheating and unethical behavior. This includes but is not limited to (1) someone other than the enrolled agent attending a certification course on his or her behalf; (2) publishing, in any manner, whether written or oral, course materials, work, assignments, projects, exam questions, or results; or(3) the performance or submission of assignments or exams that is not the work of the enrolled agent.
The decision as to whether an agent has engaged in cheating or other unethical behavior is at the sole discretion of Arise. Any agent so engaged will be immediately dropped from the client certification course.
Any unethical behavior may be grounds for permanent removal from the Arise network.
Course Drop Policy
If your agent voluntarily drops from a certification course, the call center must wait a period of four weeks before re-enrolling that agent in any other opportunity.
Course Transfer Policy
Agents may not transfer to another course schedule without the approval of Arise.
Please note that the Opportunity Announcement is intended simply as a summary of the applicable business opportunity. It is not a legal document, nor is it intended to be a comprehensive review of all the terms included in the applicable Statement of Work. You should thoroughly review each Statement of Work prior to executing it. In the event of a conflict between terms in the Opportunity Announcement and the Statement of Work, the terms in the Statement of Work will take precedence.
WHAT TO EXPECT
Courses range anywhere from 28 days to 8 weeks in length. Each session is normally 4 hours long. Often the course is instructor-led but there are also self-directed components, and there may be requirements to complete prior to the next day’s class. Everything is virtual. Videos and audio components are built into the online experience.
Certification is an investment opportunity. Like an aesthetician or general contractor, it prepares the learner to be a true professional. Learners will gain keen knowledge related to the client, call types, customers, and how to be successful.
The charges for these courses range between $19.99 and $250. This is required by clients in order to be able to service their account. The course provides information on the client’s systems that will be used by agents during servicing, as well as the performance metrics laid out in the operative Statement of Work and other information about the client program.
Live Group Chat Support (Chat live with an Arise Representative).
DON'T BE WASTE OF TIME. DEDICATED AGENTS, BEEN LOOKING FOR THIS OPPORTUNITY.